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Frequently Asked Questions

Is there a registration fee and what documents are needed?

There is 200 THB registration fee to become a partner with foodpanda and all partners will be charged 32% commission from their GP Documents required to join foodpanda Individuals
- A signed copy of a Citizen ID
- A signed copy of a bank account book
- A photo of the storefront with the restaurant sign
- VAT registration (PP 20 form)
- A company registration certificate
- A signed copy of a bank account book
- A photo of the storefront with the restaurant sign Foreigner
- Passport copy, signed
- A copy of the residence certificate in Thailand
- A signed copy of a work permit in Thailand
- A signed copy of a bank account book
- A photo of the storefront with the restaurant sign

What equipment and other benefits will I receive?

Things that partner will get when join foodpanda 1. Tablet, restaurant owner will be able to manage your own restaurant, performance check, and contact foodpanda on content edition and issue report through messenger 2. Foodpanda sticker, Open-Closed sign for restaurant 3. Gift Voucher 50 THB discount for 100 set for customer to promote your restaurant

What's the sign-up process like?

Follow these simple steps to join foodpanda: 1. Register your restaurant at https://www.restaurant.foodpanda.co.th/th
2. Wait for foodpanda to review your application. After your restaurant is marked as qualified, you will receive an email for the next step
3. Fill in your business information in the form you’ve received via email
4. Wait for foodpanda representative to contact you
5. Verify your menu and create a restaurant on our platform
6. You will receive a tablet from foodpanda team shortly
7. foodpanda representative will help you set up the tablet
8. Your restaurant is now online and ready to receive orders

Is my restaurant a good fit for foodpanda?

We are sorry if your restaurant has not passed the qualification process. To provide the best service to our vendors and customers, all partners should comply with the following regulations
1. The restaurant has to be within our operation area
2. The restaurant shall not be selling these products:
- fresh meat or vegetables
- seasonal fruits and goods, ex. cannot operate exclusively during J festival
- products sold by weight according to the market value
- pre-ordered food
3. The restaurant must operate at least 4 hours/day, 4 days/week
4. A fixed physical location is required Don't have a restaurant setup or operating a home kitchen? No worries, you can still join the platform if your business complies with the requirements above. Not in our operation area? We would love you to become our once we expand our coverage

How do I change my contact email?

If you have not signed a contract yet and there are no updates from a foodpanda representative in your inbox, please try to register again. However, if you have already signed a contract with foodpanda, please contact foodpanda representative in order to edit your email address

What if there is a mistake in the contact?

A mistake in the contract will cause delays to our set-up process. Please read the contract carefully and double-check the details. If you have already submitted the contract please contact foodpanda representative to for revisions.

When is the contract expiry date?

Our contract has no expiry date, yet foodpanda suggests you proceed with the set right after you receive your contract via email

What if foodpanda doesn't operate in my area?

We’re sorry if your area is not covered by foodpanda operations. foodpanda will be sure to inform you promptly once we reach your area.

Why choose foodpanda?

1. foodpanda offers free delivery with a minimum order value of 50 THB
2. foodpanda offers a Price Guarantee Policy: all prices on our application match the restaurant prices. Your customers will feel encouraged to order more at the same price as the dine-in
3. Get more orders. foodpanda has the most area coverage in Thailand. foodpanda now covers 57 provinces all over Thailand and we looking forward to expanding our delivery area every month
4. Customers can pre-order and set the delivery time on the app
5. foodpanda account can be operated internationally

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